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Shipping And Receiving

Domestic Shippings

Packages for functions may be delivered to the hotel up to one week prior to the event/convention. Arrangements must be made through your Catering/Event Manager for storage. Please note that the hotel storage facilities are extremely limited.

Please do not ship valuables. We cannot be responsible for contents.

When shipping materials to the hotel, please include the following information on all packages to insure proper delivery and storage.

Conference Name
Event Dates
Client / Guest Name
Hold for Arrival (arrival date)
Attention <your catering/event contact>
Hotel Name / Address / City State ZIP
Number of packages in that shipment

We also recommend that you have a packing slip both inside and outside of each package.  Guests will be responsible for the packing and return of all packages.

Receiving, handling and shipping charges may apply. The Hotel policies on safe package handling are based on advice from the local laws.

International Shippings

Hilton Istanbul Bomonti Hotel & Conference Center shall not be held liable or responsible for the failure, delay or additional charges related to importing goods.

In order to import the goods to Turkey, you should be aware that your shipment can be stuck at the customs. Therefore, when importing goods to Turkey, usage of an authorized agency to carry out customs procedures is highly recommended. Please find below the contact details of our preferred agency to help you for a smooth process.

Agency Name: Onur Customs Brokerage Co.
Contact Name: Ms.Lerzan Adiguzel
Phone Number: +90 (0) 532 203 67 93
Email Address: info@onurgumruk.com

Before shipping, it is strongly advised to get in contact with Onur Customs Brokerage and get information about the process because Turkish customs procedures can be seen as complex. There can be various customs charges, such as customs duties (including 18 % V.A.T and stamp Tax), storage cost, ordino fee (clearance document which every shipment requiring formal customs clearance must have), and customs service fee and inside transportation.
Even if you agree to send your shipment door to door with a shipping agent, if it is stuck at the customs, you will be responsible for all the charges.When importing goods to Turkey, you should make the documentation correctly. So follow the instructions written below:
1- Inform Onur Customs Brokerage and for all documentation use the title and the address written below:
Turan Gunes Bulvari 14/15 Cankaya
2- You must value of each goods, even if they have no value. Turkish Customs does not accept any invoice without any reasonable value. Put the phrase “free of charge, value for customs purposes only” on all the documents, especially invoice. Otherwise, you have to submit a bank transfer document for each shipment.
3- For temporary imports, ATA Carnet should be prepared; otherwise there is a need of assurance.
4- Any goods related to human sanitary such as mugs need special permission from Ministry of Agriculture. Medicine and Food & Beverages are not allowed.
5- There is a possibility for physical inspection. In order to avoid legal sanctions and any delay, information written on the documents has to be correct.

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Hilton Istanbul Bomonti Hotel & Conference Center | Silahsor Caddesi No. 42, Bomonti Si, Istanbul, 34381